How do I place an order?
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information, then confirm your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure online payment options (ShopPay, GooglePay, Meta Pay, Venmo.
Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.
How do I check the status of my order?
You will be updated on the progress of your order via email. You will receive an order confirmation, and a shipping confirmation once your order is dispatched.
How do I find a specific product?
You can use the search bar at the top of the page to search for products by name. You can also browse through different product categories and collections. Our filtering system should also make it easy for you to view ceratin product types.
What should I do if I encounter technical issues on the website?
If you experience any technical difficulties while using our website, please clear your browser's cache and cookies and try again. If the issue persists, contact our customer support for assistance.
Do you have a sizing chart for any of the 1764 Brands?
You can find sizing information in the description section of each product page.
How long does shipping take?
Shipping times vary depending on your location and the shipping option you choose. Estimated delivery times will be provided during the checkout process.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, contact our customer support team as soon as possible. Changes might be possible if the order hasn't shipped yet. Please email firstname.lastname@example.org
Do you offer free shipping?
We offer free shipping on orders over $125.
What is your return policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within 10 days of receiving the item. Please email email@example.com to initiate your return.
Can I cancel or change my order after it's placed?
We aim to process orders quickly, but if you need to cancel or modify an order, please contact our customer service as soon as possible. Changes might be possible depending on the order's status. Please email firstname.lastname@example.org
What if an item is out of stock?
If an item is out of stock, our customer service team will reach out to you to make you aware of this and can assist you in finding similar alternatives or refunding your account.
What should I do if an item arrives damaged?
If you receive a damaged item, please contact our customer support with photos of the damage. We'll work to resolve the issue and send a replacement if necessary. Please email email@example.com.
Are there any discounts or promotions available?
We often have promotions, discounts, and special offers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals. You can sign up for our emails on the footer of our website.
Do you offer any bulk or wholesale discounts?
Yes, we offer bulk or wholesale discounts on certain products. For more information, please reach out to our customer support team at firstname.lastname@example.org
How do I leave feedback on my purchase?
We appreciate your feedback! You can leave a review or rating for the products you've purchased at the bottom of every product page. Additionally, you can contact our customer support to share your overall shopping experience.
Is my personal information secure?
How can I unsubscribe from your promotional emails?
To unsubscribe from our newsletter, click on the "Unsubscribe" link at the bottom of any of our emails.
Do they run true to size?
Our shoes are designed to fit true to size. However, we recognize that every foot is unique and that each of our shoe styles are made with different materials and construction methods, resulting in a distinctive fit and feel for each one. For example, our classic Promenade styles have a leather base that provides a snug fit around the foot, while our Sport Knit shoes are constructed with a lightweight, knitted mesh upper for a more dynamic fit. With our diverse range of styles, you'll find the perfect fit for your individual needs and preferences.
Are they waterproof?
Unfortunately, we cannot guarantee that any of our shoes are waterproof as we cannot ensure complete protection against water intrusion. We are well aware of the importance of protecting our customers from nature's elements, which is why we are actively seeking solutions to ensure that our shoes can guard against any wet condition in our future shoe lines.
I wear an orthotic that raises my heel, so I normally need to try them on and see if it raises my heel up too much to where it slips out. Either of these better than the other for that?
When using orthotics with our shoes, we highly recommend removing the included insoles. Keeping the insoles in place along with using your orthotic can significantly elevate the position of your foot, thereby impacting the overall fit of the shoe.
What is the best whole for plantar fasciitis?
The Knit shoes would be the best choice, due to their thicker midsole stack heights, esp in the heel. Additionally, they have a molded sock liner insole for improved fit around the heel and arch over the standard die-cut insole. With all this being said, feet are different, and depending on the severity of the P.F., one should consult with their doctor/specialist for treatment and recommendations.
Do the footbeds come out to facilitate an orthotic?
Absolutely, our insoles are designed to be easily removable, which allows our customers to customize their shoe fit to their liking, including accommodating orthotics.